Terms of Service

"Service" refers to the DocCare web and mobile applications and all related features, including AI-powered audio transcription, medical note generation, and note editing and export.

"User" refers to any licensed healthcare professional who creates an account and uses the Service.

"Content" refers to all data uploaded, created, or generated through the Service, including audio recordings, transcriptions, medical notes, and templates.

"Account" refers to the personal user account created upon registration.

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

The Service is intended for licensed healthcare professionals. By registering, you represent that you hold a valid medical license or equivalent professional qualification in your jurisdiction.

You must promptly update your account information if it changes. We reserve the right to suspend or terminate accounts that contain false or outdated information.

DocCare provides an AI-powered assistant for drafting medical notes that enables healthcare professionals to:

• Record audio from patient visits.
• Generate automated transcriptions of recorded audio.
• Create structured medical notes from transcriptions, in a layout defined by the User, using artificial intelligence.
• Edit and export notes for transfer into the medical records kept by the User or the healthcare provider they work for.

The Service uses advanced speech recognition and natural language processing technologies. While we strive for high accuracy, AI-generated content may contain errors and must always be reviewed and verified by the responsible healthcare professional before use in clinical practice.

IMPORTANT: DocCare is only a tool that assists in drafting medical notes, and it does not keep medical records. It is NOT a medical device, diagnostic tool, or clinical decision support system.

The Service does not provide medical advice, diagnosis, or treatment recommendations. All AI-generated transcriptions and notes are draft documents that require review, editing, and approval by a qualified healthcare professional.

The User retains full clinical responsibility for the notes generated in the Service and for the content they transfer into the patient's medical record. The medical record is kept by the User, or by the healthcare provider they work for, in their own system. You must review all generated content for accuracy, completeness, and clinical correctness before incorporating it into patient records or making any clinical decisions.

DocCare shall not be held liable for any clinical outcomes resulting from the use of AI-generated content.

The Service operates on a subscription basis. Pricing details and available plans are displayed on our website and during the registration process.

Payments are processed securely through Stripe. By subscribing, you authorize recurring charges according to your selected plan.

If a trial period is offered, it will be clearly indicated during registration. After the trial period ends, your subscription will automatically convert to a paid plan unless cancelled.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

We reserve the right to change our pricing with 30 days' advance notice. Existing subscribers will be notified of any price changes before they take effect.

The DocCare platform, including its software, design, logos, and documentation, is the intellectual property of DocCare and is protected by copyright and other intellectual property laws.

You retain full ownership of all Content you create or upload through the Service, including recordings, transcriptions, and notes. We do not claim any intellectual property rights over your Content.

You grant us a limited license to process your Content solely for the purpose of providing the Service. We will not use your Content for any other purpose, including training AI models, without your explicit consent.

You may not copy, modify, distribute, reverse engineer, or create derivative works based on the Service or its underlying technology.

As a User, you agree to:

• Comply with all applicable laws and professional regulations, including medical documentation standards and patient data protection requirements.
• Obtain appropriate consent from patients before recording audio during medical visits, in accordance with applicable laws and professional ethical standards.
• Review and verify all AI-generated content before using it in clinical practice.
• Maintain the security of your account credentials and notify us immediately of any unauthorized access.
• Use the Service only for its intended purpose of drafting medical notes.
• Not use the Service to process data of minors without appropriate legal basis and safeguards.
• Not attempt to circumvent any security measures or access restrictions of the Service.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Polish data protection laws. Full details of our data processing practices are described in our Privacy Policy.

As a healthcare professional using the Service, you act as a data controller for the patient data processed through the Service. You are responsible for ensuring that your use of the Service complies with applicable data protection and medical confidentiality requirements.

We act as a data processor with respect to patient data and process it solely on your instructions and for the purposes of providing the Service.

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and accuracy of AI-generated content.
• DocCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
• DocCare is not liable for any clinical decisions, diagnoses, or treatment outcomes based on content generated by the Service. The User bears sole responsibility for the accuracy and appropriateness of the notes generated in the Service and of the content transferred into medical records.

You may terminate your account at any time by contacting us or through your account settings.

We may suspend or terminate your access to the Service if:

• You violate these Terms.
• You engage in fraudulent or illegal activity.
• Your payment is overdue for more than 30 days.
• Continued provision of the Service to you becomes impractical or legally prohibited.

Upon termination, your right to use the Service ceases immediately. You may request export of your Content prior to termination. After termination, your data will be handled in accordance with our Privacy Policy and applicable data retention requirements.

These Terms are governed by and construed in accordance with the laws of the Republic of Poland, without regard to its conflict of law provisions.

Any disputes arising from or related to these Terms or the Service shall be resolved by the competent Polish courts.

If you are a consumer within the meaning of EU law, this clause does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence.

We reserve the right to modify these Terms at any time. We will notify you of material changes at least 30 days before they take effect by email or through the Service.

Continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and close your account.

If you have any questions about these Terms of Service, please contact us at:

Professional Development Services Wojciech Nabiałkowski Correspondence address: ul. Jesionowa 7, 55-010 Święta Katarzyna, Poland NIP: 8961658532 REGON: 543018382 Email: office@doccare.pl